FAQs

1. What payment methods do you accept?
   We accept payments from all major providers Visa, Interac, American Express, Mastercard. We also accept direct payment via EFT, e-transfer, Cheques and wire.
   
   
2. Shipping timeline
   Shipping is done via UPS, Purolator, FedEx or local courier delivery. Delivery time varies as per region and method of shipping selected at checkout.
   
   
3. Do you ship internationally?
   Yes, we ship all over the world. Shipping or any additional cost applicable but not limited to duties, handling fee and will be added at checkout. Feel free to contact us via email to get your custom quote.
   
   
4. Order Confirmation, Timeline and Payments?
   Orders are confirmed once payment is received. Production timeline is generally 7-8 business days for apparel and 10-15 business days for other products. Production timeline begins once proof approval is received. For more please refer to our Terms and Conditions page.
   
   
5. How do proof approvals work?
   Proofs will be emailed to the provided email address for approval. Production timeline begins after proof is approved. Approvals are required within 12-24 hours after the proof emails are sent for order completion within the estimated timeline. Any delays in approvals can delay the order.
   
   
6. How do we send you the color codes and can there be any color variation?
   You can send us color codes in Hex and Pantone codes. While we use the codes provided and approved across all products. Depending on the printing surface there can be minor or slight color variations for which Klean Imprint is not responsible.
   
   
7. What is your Return/Exchange Policy?
   Custom printed or embroidered items are non-refundable and non-exchangeable. It is the customers responsibility to verify all details prior to approving the designs.
   
   Currently, we do not offer refunds on items as they are fully customized to a customer’s brand. However if a mistake happens - For custom items - if the design is significantly different from what was approved we provide redos. For blanks if the items are stained or ripped when the original shipment was provided, we will exchange the items. If the items are eligible/ damaged we offer exchanges or store credit as per case to case basis. For more please refer to our Terms and Conditions page.
   
   
8. Order Issues ?
   Any or all issues related to the order must be reported to our customer service team, within 5 days of receiving the items via email with attached images of the issue. Depending on the situation, we can offer exchange or store credit.
   
   
9. How do I track my order?
   Tracking info will be shared with you once the order is shipped
   
   
10. What are your hours of operation?
    We’re open Monday-Friday 10a.m - 6p.m, closed on all statutory holidays, meetings by appointment only.
    
    
11. Do you Drop Ship?
    Yes, we do drop shipping.Contact us directly on our email: info@kleanimprint.com
    
    
12. Bulk Orders
    Email us at info@kleanimprint.com directly for bulk pricing. Mention - Item name, item number, Quantity, Color, Style, Size and we will get back to you with a quote.
    
    
13. How do I wash embellished garments?
    
    EMBROIDERY
    
    Always wash them in cold water on a gentle cycle and turn the garment inside out.
    
    
    PRINTS
    
    Do not wash the garment for 24 hrs after receiving your order.
    Always turn the garment inside out, machine wash on a gentle cycle with cold water, and use mild detergent. Do not use fabric softeners, bleach, and do direct ironing on the print. Air-dry the garment or tumble dry on the lowest heat for best results.
    
    
14. Additional questions?
    Feel free to reach out at our contact page or email us at  info@kleanimprint.com

You can read our Terms and Conditions here for more information.