Refund policy

If there's an issue with your order , please contact us within 5 days of delivery, at our Helpdesk at info@kleanimprint.com.

Refunds, Exchanges and Returns

Custom embellished items are non-refundable, non-exchangeable and non-returnable as they are fully customized to a brand and individual orders. If there’s still an addressable issue with the order, please see below: 

For Embellishment Issues

Please send us a detailed email with the item(s) name, quantity, relevant issue and product images. This will help us determine the issue and provide a solution where applicable. For more read our  Terms and Conditions

Damaged Apparel

Pictures of damaged items are always required. Please mark the affected area with a tape indicating where flaws occur in the product from which we can determine whether the order is eligible for an exhange. Please keep in mind that each item is checked for flaws before the order leaves. Once the order has departed our facility via a carrier or picked up by the customer, the order becomes customer's responsibility. To see eligliblity please read our  Terms and Conditions.

COVID Products

All the COVID-19 essentials such as cotton masks, hand cleansers, touch-less door openers, and wipes are non-refundable and non-returnable.

You can read our Terms and Conditions here for more information.